SmallBizGenius Analysis
Legendlondon receives mixed reviews, with many customers praising the quality and fit of their clothing, particularly jeans and t-shirts. However, significant issues are reported regarding customer service, delivery, and returns, leading to frustration for some customers.
Category Breakdown
Scores based on analysis of 268 recent reviews
Product Quality & Fit
8.5/10Many reviewers praise the quality of Legendlondon's clothing, particularly the fit and materials of their jeans and t-shirts. Customers frequently mention the comfortable and stretchy nature of the jeans and the high-quality cotton used in the t-shirts, with one reviewer stating, "Legend jeans are soft and comfortable and even though I am far from having a 'gym bod' they look good on me and certainly feel good."
40 reviews mention thisCustomer Service
3.0/10A significant number of reviewers report negative experiences with Legendlondon's customer service, citing slow response times, lack of communication, and difficulty resolving issues. Many customers mention struggling to get refunds or exchanges processed, with one reviewer stating, "Atrocious customer service! It has taken me 2.5 months to recieve a full refund for an order I made in December."
35 reviews mention thisDelivery Issues
4.0/10Several reviewers report issues with delivery, including delays, missing items, and packages not arriving as promised. Some customers mention paying for shipping guarantees that were not honored, with one reviewer stating, "Ordered and paid with shipping guarantee. Nothing arrived after a week, no information, package still in the UK even though it states 2-6 days delivery."
25 reviews mention thisReturns & Refunds
3.5/10Many reviewers express frustration with Legendlondon's return and refund process, citing delays, lack of communication, and difficulty getting their money back. Some customers claim they were asked to pay for return shipping even when the error was on Legendlondon's part, with one reviewer stating, "Don't ever buy from this company !!! They make it impossible to return your order for a refund."
20 reviews mention thisSizing Issues
5.0/10Several reviewers mention that the sizing of Legendlondon's clothing is inconsistent or runs small. This leads to returns and exchanges, further exacerbating the negative experiences with customer service and returns processing. One reviewer noted, "Awful experience. I shipped to Australia and order two large shirts. They are significantly smaller than any UK high street size large."
8 reviews mention thisPros & Cons
What Customers Love
"Legend jeans are soft and comfortable and even though I am far from having a 'gym bod' they look good on me and certainly feel good."
"Great customer service from Rachael herself she was quick and replied very quick and sorted my issues straightaway."
"Although the item wasn't what I wanted, the return was easy enough and I made a mistake and didn't put the return slip in."
"Really surprised with all negative reviews. My order came within 2-3 days as advertised really nicely packed."
"One of the most decent merchants that I’ve dealt with in the past year. Decent prices, great quality, delivery is always on time."
Common Complaints
"Atrocious customer service! It has taken me 2.5 months to recieve a full refund for an order I made in December."
"My items never arrived and the tracking shows as delivered I’ve been emailing every day and getting nowhere replies reply having to speak with trading standards and my bank to get my money back as t"
"Taken my money and no refund despite chasing daily. It's a shame as clothes are good but customer service is diabolical. Of course no contact number either. Getting a refund shouldn't be this hard."
"Awful experience. I shipped to Australia and order two large shirts. They are significantly smaller than any UK high street size large."
"While I love the product, the sweater arrived with a hole in it. I'm trying to find out how to get it replaced. I'm having a hard time getting to reach out to customer service."
Common Questions About Legendlondon
Answers derived from customer review patterns
Is Legendlondon legit and trustworthy?
Legendlondon has a significant number of negative reviews regarding customer service, delivery, and returns, raising concerns about its trustworthiness. While some customers report positive experiences with product quality and fit, the prevalence of negative feedback suggests potential risks. Customers frequently mention difficulties obtaining refunds, receiving incorrect items, and experiencing long delays in communication. Given these issues, it's advisable to proceed with caution and be prepared for potential challenges when ordering from Legendlondon.
Based on 45 reviewsDoes Legendlondon have good customer service?
Based on the analyzed reviews, Legendlondon's customer service is a major point of concern. Many customers report slow response times, lack of communication, and difficulty resolving issues related to orders, returns, and refunds. While a few reviewers mention positive experiences with specific representatives, the overall sentiment indicates that customer service is unreliable and often frustrating. Customers frequently cite instances where emails go unanswered for extended periods and resolutions are not achieved, leading to significant dissatisfaction.
Based on 35 reviewsIs Legendlondon worth it for small business?
For small businesses, Legendlondon presents a mixed bag. The potential for high-quality clothing at decent prices is appealing, but the significant issues with customer service, delivery, and returns make it a risky choice. The unreliability in order fulfillment and the potential for negative customer service interactions could outweigh the benefits, especially for businesses that need consistent and dependable suppliers. Unless a business is prepared to handle potential order discrepancies and communication challenges, it may be best to explore alternative apparel providers.
Based on 20 reviewsWhat is Legendlondon's return policy like?
The reviews suggest that Legendlondon's return policy is a source of frustration for many customers. While the stated policy might seem reasonable, the actual process of returning items and receiving refunds is often plagued with delays, communication issues, and unexpected costs. Some customers report being asked to pay for return shipping even when the error was on Legendlondon's part, and others struggle to get any response from customer service regarding their returns. This inconsistency and difficulty make the return process a significant pain point for many customers.
Based on 15 reviewsWhy are Legendlondon's clothes not true to size?
Several reviewers mention that Legendlondon's clothing tends to run small, especially when shipping internationally. This inconsistency in sizing can lead to returns and exchanges, further complicating the customer experience. While the company may provide size charts, the actual fit of the garments often deviates from standard sizing, causing frustration and inconvenience for customers who are accustomed to typical UK or international sizes. It's advisable to carefully review the size charts and potentially order a size up to compensate for these discrepancies.
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